Business Support Specialist

Job Title: Business Support Specialist
Location: REMOTE
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract


We are looking for someone with 3-5 years of experience in loan operations/loan servicing; banking operations; or payment operations/ACH/Wire Ops types of roles - this is NOT a senior role.


Description:
The Business Support Specialist analyzes and researches system, account, and loan issues, resolving discrepancies and communicating outcomes to ensure accuracy and compliance. They help ensure software and systems meet regulatory and procedural requirements while identifying errors, recommending corrective actions, and supporting process improvements across the organization. The role collaborates with cross functional teams to resolve General Ledger or system-related issues, participate in task groups for new products or automated systems, and test and implement system or process changes. The specialist works closely with business units to address system and equipment problems and recommend operational enhancements. Additional responsibilities include user acceptance test planning and execution, ongoing research, process evaluation, and performing other duties as needed to support efficient and accurate business operations.


System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.


System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.


Ref: #851-Rockville-S1