Technical Support Analyst,
The Technical Support Analyst will provide IT administration and technical support for the Department of Veterans Services (DVS), specifically at the Puller Veterans Care Center (PVCC) in Warrenton, VA, and potentially some remote Veterans Benefits sites. This role involves setting up, configuring, and maintaining IT equipment, troubleshooting technical issues, and providing excellent customer service. The position requires on-site presence and some travel to other locations.
Location: Washington, District of Columbia, Virginia, United States,
Responsibilities:
- Set up, configure, and maintain PC desktops, laptops, and related peripheral devices.
- Set up, configure, and troubleshoot Android and Apple mobile devices.
- Support and troubleshoot Ethernet-based LAN/WAN environments.
- Install, administer, and troubleshoot email applications.
- Perform IT inventory control, ticketing system management, and reporting.
- Configure and troubleshoot analog and digital phones.
- Resolve network and infrastructure issues.
- Set up, configure, manage, and troubleshoot routers, switches, and wireless access points.
- Resolve issues related to desktop and laptop PC hardware and software.
- Identify security vulnerabilities and report security incidents.
- Track end-user support activities through the ticketing system.
- Monitor network and computer systems performance.
- Coach and manage daily duties of the contracted on-site engineer.
- Document changes to systems, update training and system documentation, and create new procedures for solutions and issues.
- Perform other duties as assigned.
Required Skills & Certifications:
Preferred Skills & Certifications:
Special Considerations:
Scheduling:
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