Client Experience Manager

Job Description

Job Description

Cherry Blossom Plumbing in Arlington, VA is looking to hire a full-time Client Experience Manager to assist customers by answering inquiries and scheduling plumbing services over the phone. Are you courteous and professional? Do you want to have evenings and weekends off ? Would you like a flexible job? If so, please read on!

This call center position earns a competitive wage of $15 - $25/hr plus bonuses . We provide great benefits and perks, including health insurance, paid time off (PTO), sick leave, and holidays . If this flexible job sounds like the right opportunity for you, apply today!

ABOUT CHERRY BLOSSOM PLUMBING
We are a locally owned, family-operated business that provides top-of-the-line plumbing work in Northern Virginia. In order to meet our customers' needs, our plumbers perform a wide range of residential services, everything from simple faucet installations to complete sewer line replacements. We strive to exceed expectations by ensuring that each client receives the very best, which is why our employees are experts in their field and why we use the highest quality parts and equipment.

Our employees are dedicated to providing exceptional service and we are proud of them for their hard work . We strive to make sure they know how much they are valued , which is why we offer great benefits as well as exceptional opportunities for growth . We also foster a positive and supportive culture so that everyone feels at home in our company.

A DAY IN THE LIFE OF A CLIENT EXPERIENCE MANAGER
As a Client Experience Manager, you wow our customers by providing exceptional service over the phone. You love having a flexible job that allows you to showcase your interpersonal and organizational skills. Using customer relationship software such as ServiceTitan, you maintain the client database, ensuring that all information is updated and complete. With a professional demeanor, you reach out to clients to schedule technician appointments and order ancillary products. Knowledgeable and persuasive, you expertly communicate the value of our services and convert inquiries into sales. Assisting with social media content creation and posting is also part of the job when not working directly with customers.
You also handle inbound calls, responding to customer questions in a professional manner. Helpful and courteous, you effectively address concerns through clear communication, resolving issues in a timely manner. Our team appreciates your efficiency as you book preventative maintenance appointments, enter service calls, and review completed work orders for accuracy. You find great satisfaction in helping others !

QUALIFICATIONS FOR A CLIENT EXPERIENCE MANAGER

• 2+ years of customer service experience
• High school diploma OR equivalent
• Good computer skills, with proficiency in Microsoft Word and Excel
• Geographical knowledge and map reading skills
• Must have ServiceTitan experience

Can you communicate effectively over the phone? Are you a proactive go-getter? Do you have a positive attitude and a desire to help others? If yes, you might just be perfect for this flexible job with our call center!

WORK SCHEDULE FOR A CLIENT EXPERIENCE MANAGER
This call center position has a schedule of Monday - Friday from 8 am - 5 pm.

ARE YOU READY TO JOIN OUR CALL CENTER TEAM?
If you feel that you would be right for this phone job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

• Willingness to comply with our company policy regarding background checks and drug screening