Customer Service Specialist

Customer Service Specialist

At DICK'S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve.

If you are ready to make a difference as part of the world's greatest sports team, apply to join our team today!

The Customer Service Specialist is responsible for providing excellent customer experiences by creating an exceptional shopping experience for our customers through their eagerness to help, in-depth product knowledge, high brand and execution standards, and efficient execution of Front-End operations.

Responsibilities include:

• Greeting everyone (teammates and customers) and proactively approaching customers to understand their needs and support their shopping experience.
• Serving as primary customer service provider at the front end and liaison between customers and management.
• Providing register coverage as needed and ensuring strong customer service standards are met by supporting cashiers through complex transactions.
• Assisting manager with department scheduling, directing workflow, daily associate assignments, and monitoring department presentation standards; monitoring Front End associates to ensure they are meeting performance expectations.
• Upholding company merchandising and presentation standards by following established floor sets, signage requirements, price changes, inventory presentation and replenishment standards, etc.
• Promoting and providing training to new and current teammates on company programs (i.e., customer loyalty program participation, warranty sales, private label credit card enrollment, etc.).
• Adhering to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintaining confidentiality of all Company information.
• Creating an inclusive store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
• Taking an all-hands-on-deck approach to support the team across the store.
• Performing other tasks as assigned by management.

Teammate traits we look for include:

• Ensuring accountability
• Customer-focus
• Collaborative
• Instilling trust
• Decision-quality/decision-making abilities
• Action-oriented

Qualifications:

• Prior retail sales, cashier, or customer-focused experience preferred.
• Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).