Patient Services Manager

Patient Services Manager

Location:  Alexandria, VA
Employment Type:  Full-Time 
Compensation: $70,000–$80,000 annually + bonus opportunities + growth potential 

Lead clinic operations while delivering a high-touch, patient-centered experience in a growing outpatient organization. 

Serenity Healthcare is hiring a  Patient Services Manager  to oversee daily clinic operations, develop teams, and ensure every patient feels supported, informed, and valued. No healthcare experience is required — we provide comprehensive training. What matters most is leadership ability, emotional intelligence, and a passion for service. 

About the Role 

• Oversee day-to-day clinic operations with a strong focus on patient experience 

• Coach and develop teams to deliver warm, professional, concierge-level service 

• Ensure patients feel welcomed, supported, and confident throughout their care journey 

• Healthcare experience not required — full training provided 

Key Responsibilities 

• Lead and motivate teams to deliver patient-first, concierge-style care 

• Manage daily operations, staffing, and workflow challenges efficiently 

• Support patient education and clearly communicate available services 

• Monitor performance metrics and coach teams toward goals and standards 

Requirements (Must-Haves) 

•  10+ years of management experience managing 30+ employees

• Proven success managing performance metrics and outcomes 

• Experience leading performance conversations and coaching individuals 

• Strong communication skills and a service-oriented mindset 

Pay & Benefits 

• $70,000–$80,000 annual salary plus bonus opportunities 

• Rapid promotion and advancement potential 

• 90% employer-paid medical, dental, and vision insurance 

• 401(k) retirement plan 

• 10 PTO days (15 after one year) + 10 paid holidays 

About Serenity Healthcare 

Serenity Healthcare delivers FDA-cleared, evidence-based treatments for depression, anxiety, PTSD, and other mental health conditions. Our technology-driven approach — including Transcranial Magnetic Stimulation (TMS) — helps patients succeed when traditional treatments haven’t worked. Our patient-first culture is built on empathy, science, and measurable results. 

Serenity Healthcare is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.