HR Director

About Keymont Community Management

Keymont Community Management is a full-service association management company serving the greater Washington, D.C., Maryland, and Virginia region for over 20 years. We take a flexible, people-first approach to community management—tailoring our services to meet the unique goals of each HOA, condominium, and co-op association we serve. Our long-tenured team is committed to building real relationships, anticipating client needs, and delivering local solutions supported by advanced tools.

We’re looking for a Director of Human Resources who shares our commitment to service excellence and community care, and who will help us continue to attract, develop, and retain the skilled professionals who make the Keymont difference possible.

Position Summary

The Director of Human Resources is a strategic leadership role responsible for shaping and executing the HR function at Keymont Community Management. This individual will develop and implement people strategies that support business objectives, ensure compliance with employment laws and regulations, and foster a high-performance, people-first culture. The Director serves as a trusted advisor to senior leadership on all matters related to talent, organizational development, and employee experience.

Requirements

KEY RESPONSIBILITIES

HR Strategy & Planning

• Design and implement HR policies, programs, and initiatives aligned with Keymont’s business goals and people-first culture.

• Lead workforce planning and forecasting to ensure staffing levels support the company’s service commitments across all managed communities.

• Partner with the leadership team to shape organizational strategy and contribute to long-range planning efforts.

Compliance & Risk Management

• Ensure company-wide compliance with federal, state, and local employment laws and regulations, including those specific to Virginia, Maryland, and the District of Columbia.

• Oversee HR audits and maintain accurate records; manage legal matters related to employment in coordination with outside counsel.

• Develop and update the employee handbook, policies, and procedures to reflect current legal requirements and industry best practices.

Employee Relations

• Serve as the escalation point for complex employee relations issues, workplace investigations, and conflict resolution.

• Manage employee grievances and complaints with a solutions-oriented, fair, and confidential approach.

• Promote a positive and inclusive work environment consistent with Keymont’s community-first values.

Compensation & Benefits

• Design and oversee competitive compensation structures and benefits programs that attract and retain top talent in the association management industry.

• Conduct salary benchmarking and manage annual compensation review cycles.

• Evaluate and negotiate benefits offerings, including health insurance, retirement plans, and employee wellness programs.

Performance Management

• Develop and administer performance appraisal systems that drive accountability and professional growth.

• Coach managers on performance improvement plans, goal-setting, and delivering effective feedback.

• Establish metrics and reporting to track performance trends across the organization.

Talent Management & Development

• Oversee the full talent lifecycle—from recruitment strategy and onboarding through succession planning and career development.

• Lead leadership development and training initiatives to strengthen management capabilities at all levels.

• Build pipelines for critical roles including community managers, portfolio managers, and administrative staff.

Culture, Engagement & Wellness

• Champion employee engagement programs that reinforce Keymont’s people-first culture and commitment to community care.

• Develop and launch an employee wellness program that supports physical, mental, and financial well-being.

• Monitor engagement through surveys, feedback channels, and stay/exit interviews; recommend and implement improvements.

Reporting & Analytics

• Provide HR metrics, dashboards, and strategic insights to senior leadership.

• Advise on organizational development, change management, and workforce optimization.

• Track and report on key indicators including turnover, time-to-fill, engagement scores, and compliance status.

QUALIFICATIONS

Required

• Bachelor’s degree in Human Resources, Business Administration, or a related field.

• 5+ years of progressive HR experience, including at least 2 years in an HR leadership role.

• Deep knowledge of federal and multi-state employment law (Virginia, Maryland, D.C.).

• Proven track record building or scaling HR functions, policies, and systems.

• Excellent interpersonal, communication, and conflict resolution skills.

• Proficiency in HRIS platforms, Microsoft Office, and HR analytics tools.

Preferred

• SHRM-SCP, SPHR, or equivalent senior HR certification.

• Experience in property management, community association management, or a related service industry.

• Familiarity with industry credentials such as CMCA, AMS, or PCAM.

• Experience supporting multi-site or distributed workforces.