Service Scheduling Agent

Join Our Winning Team as an Automotive Service Scheduling Agent!
Location: Chester, VA.
Pay: Hourly + Commission (Annual Earnings $30K–$40K).
Industry: Automotive Service.
Shift: Full-time, High-Volume, Fast-Paced Environment.

Are you a people person with a passion for cars and customer service? Ready to work with a fast-growing, award-winning automotive dealer group? If so, we want YOU to join our dynamic team as an Automotive Service Scheduling Agent!

As a key member of our high-energy, high-volume Business Development Center (BDC), you will be the friendly voice helping customers schedule essential service appointments for their vehicles. With locations spanning Chester, Richmond, Petersburg, and Williamsburg, you'll play a pivotal role in ensuring our customers receive top-notch service and support.

Why This Job is Exciting:

• High-Energy, High-Volume Environment: Experience the thrill of a fast-paced role, managing both inbound and outbound calls to schedule service appointments.
• Competitive Pay Structure: Enjoy hourly pay PLUS performance-based commission, with the potential to earn between $30,000 and $40,000 annually based on your results.
• Make a Real Impact: Help customers keep their vehicles in peak condition while building relationships that drive loyalty and satisfaction.
• Growth & Advancement: Our team members grow and thrive! As we expand, there are plenty of opportunities for professional development and career advancement.
• Supportive Team Culture: Work with a collaborative, positive, and fun team that’s committed to delivering excellent customer service every day.

Your Role:

• Manage Inbound & Outbound Calls: Respond to customers’ service inquiries and proactively reach out to existing customers to schedule timely service appointments.
• Provide Excellent Customer Service: Build rapport with customers, address their service needs, and ensure every interaction is positive and professional.
• Maximize Opportunities: Use your skills to upsell services, generate repeat business, and ensure high levels of customer satisfaction.
• Collaborate Across Locations: Work seamlessly with the service departments across multiple locations in Chester, Richmond, Petersburg, and Williamsburg.

What We’re Looking For:

• Strong Communication Skills: Ability to build rapport over the phone and handle high call volumes with ease.
• Customer-Focused Mindset: A genuine desire to help others and ensure they have an outstanding experience every time.
• Detail-Oriented & Organized: Ability to manage multiple tasks, schedules, and requests in a busy environment.
• Experience: While automotive knowledge is a plus, we are more interested in individuals with excellent phone etiquette, a positive attitude, and a drive to succeed!
• Team Player: Willingness to collaborate with coworkers and share success across the team.

Why Join Us?:

• Competitive Pay: Enjoy a robust compensation package with hourly + commission opportunities that reward your hard work.
• Comprehensive Benefits: We offer a full range of benefits, including health insurance, paid time off, and more.
• Opportunity for Growth: Be part of an expanding automotive group with plenty of opportunities for career development and advancement.

Ready to Get Started?:

If you’re looking for a rewarding career in a fast-paced environment where your contributions are valued, apply today to join our team as an Automotive Service Scheduling Agent!

We can’t wait to hear from you!